Opening Times
Monday - Thursday: 8:45am - 5pm
Friday: 8:45am - 4pm
Saturday & Sunday: Closed
All times are GMT/BST

Alan-Paine

<p>If you have an issue with your order please get in touch.</p><p>We are more than happy to help with any issue you may experience. There may be an issue with the delivery of your order, or perhaps an issue with the product you have received.&#xA0;</p>

If you have an issue with your order please get in touch. We are more than happy to help with any issue you may experience. There may be an issue with the delivery of your order, or perhaps an issue with the product you have received.

Help! there is an issue with my order

Questions Regarding an Order

Questions regarding delivery to the UK?

Questions regarding delivery within the EU?

Questions regarding delivery to the US?

Questions regarding delivery to all other countries?

My order still hasn't arrived?

My order is marked as delivered but I haven't received it?

Delivery and Shipping

Returning Goods From The UK

Returning Goods From The EU

Returning Goods From The US

Returning Goods From the Rest Of The World

Returns

How do I place an order?

Can I make a change to my order?

I forgot to apply my discount code

I'm having trouble logging into my account

How do I create an account?

Account Information

What are my payment options when placing my order?

What is Klarna?

My order won't go through / order was declined

Payments

Do you offer Blue Light Discount?

Do you offer Military discount?

How do I use a discount code?

I'm paying via gift card, can I still use my discount code?

When do your sales go live?

Discounts and Sales

What are the different types of wool?

Regular fit vs Classic fit

Saddle shoulder vs Semi-Saddle shoulder vs Raglan

What does gauge refer to?

What are the different types of tweed?

Regular fit vs Shooting fit

How are sleeves measured for coats and jackets?

What different materials are used for spring knitwear

What else is offered during spring other than Knitwear?

Product Information

Help! there is an issue with my orderUpdated a month ago