Need help with logging into your account?

The most common issues for not being able to log in to your account are that either the password is incorrect, you checked out as a guest previously rather than creating an account or your account was created prior to 2025.If you believe you may have forgotten your password, you can click reset password. An email will then be sent to you to update it.<img src="https://attachments.gorgias.help/JWjXVxG3LN1xDvMq/hc/q0jJY2DYK1m7eBWM/2026030316-bec87528-f1ab-4515-b5fc-aa1f5e03aa6c-password%20reset.png" style="width: 532px;" class="fr-fic fr-dib">Please note that in early 2025 we moved to a new online store and accounts could not be carried over. Because of this, you may need to create a new account. If you require any information on past orders, we still have access to them up to 2021 so we can assist with any question regarding what you have previously purchased.

I'm having trouble logging into my account

To create an account, please click the symbol resembling a person in the top right corner. This will take you to the log in page. Under the log in button, you will see create account underlined. If you click this you will be taken to the page as show

To create an account, please click the symbol resembling a person in the top right corner. This will take you to the log in page. Under the log in button, you will see create account underlined. If you click this you will be taken to the page as shown below.<img src="https://attachments.gorgias.help/JWjXVxG3LN1xDvMq/hc/q0jJY2DYK1m7eBWM/2026030316-bc32616d-ecdc-499b-9ba1-e17240b4c615-create%20account.png" style="width: 560px;" class="fr-fic fr-dib">

How do I create an account?

Opening Times
Monday - Thursday: 8:45am - 5pm
Friday: 8:45am - 4pm
Saturday & Sunday: Closed
All times are GMT/BST

Alan-Paine

Account Information

Questions regarding delivery to the UK?

Questions regarding delivery within the EU?

Questions regarding delivery to the US?

Questions regarding delivery to all other countries?

My order still hasn't arrived?

My order is marked as delivered but I haven't received it?

Delivery and Shipping

Returning Goods From The UK

Returning Goods From The EU

Returning Goods From The US

Returning Goods From the Rest Of The World

Returns

How do I place an order?

Can I make a change to my order?

I forgot to apply my discount code

Help! there is an issue with my order

Questions Regarding an Order

What are my payment options when placing my order?

What is Klarna?

My order won't go through / order was declined

Payments

Do you offer Blue Light Discount?

Do you offer Military discount?

How do I use a discount code?

I'm paying via gift card, can I still use my discount code?

When do your sales go live?

Discounts and Sales

What are the different types of wool?

Regular fit vs Classic fit

Saddle shoulder vs Semi-Saddle shoulder vs Raglan

What does gauge refer to?

What are the different types of tweed?

Regular fit vs Shooting fit

How are sleeves measured for coats and jackets?

What different materials are used for spring knitwear

What else is offered during spring other than Knitwear?

Product Information